WHY Zero42?

Michael Mansfield has been working in the telecom & data networks industry since 1986, having completed his apprenticeship whilst working at CAMTECH™ Electronics as part of the design team behind the famous Joint Academic NETwork [JNT X25] (JANet) the forerunner for what we now know as the internet.

Janet developed out of a number of local and research networks dating back to the 1970s. The JANet system first went live in April 1983, hosting about 50 sites with line speeds of 9.6 kbit/s. In the mid-80s the backbone was upgraded to a 2 Mbit/s backbone with 64 kbit/s access links, and a further upgrade in the early 1990s sped the backbone to 8 Mbit/s and the access links to 2 Mbit/s, making Janet the fastest X.25 network in the world.

Renowned for his in depth knowledge of both voice and data transmission protocols our founder has worked with some of the UK’s largest network providers, private corporations and government bodies whilst specialising in cyber counter-intelligence and network security.

CONTACT INFO
  • Address: Plantation Drive, Christchurch,,
    Dorset, BH23 5SG
  • Phone: 01425 291669
  • Email: support@zero42.com

Remote Support

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A computer lets you make more mistakes... faster than any other invention in human history.... ...With the possible exceptions of guns and tequila!

WE TRULY CARE ABOUT OUR CUSTOMERS

If you are looking for friendly and professional help and no nonsense support with your computer system, data network, telecoms installation or in-fact pretty much anything IT-related, then we can help.

Our customers use our on demand support service in many different ways, from providing regular system health checks to being an extension of their existing IT department when things get a little too busy. We understand that when something goes wrong it needs fixing quickly and with the minimal amount of fuss and more importantly without additional expense. .

All of our customers know that they can pick up the telephone to ask for help at any time, and that someone will be on hand to provide support. Remote support is usually totally free for existing clients but if you are not registered with us and have a problem and would like us to assist, then we offer a quick and easy instant support option for you too.

In order for us to help resolve problems as quickly and efficiently as possible, Zero42 use robust and secure remote desktop technology that allows us to connect to your computer or server. We can support you wherever you may be, as long as you have a working computer and connection to the internet.

You initiate the connection over your existing internet connection using a unique code provided to you by Zero42. This will then give us direct control of your computer desktop and mouse pointer. You can then sit back and watch all of the activity on your screen, or show us exactly what the problem is.

You always have total control of the remote access session, and can terminate the process at any time with a simple click of the mouse. Once the session is terminated, we will need to issue a new code before we can connect again. For support [8am – 8pm weekdays] simply complete the form below and one of our support engineers based here in the UK will be in touch.

All Zero42™ support technicians are based here in the United Kingdom

Support BRITISH BUSINESS

 

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Existing Zero42 customers will either have a service ID label affixed to the item of supported hardware or have a general support contract showing a valid customer number. If you are uncertain of any details please give us a quick call on 01425 291669 and we will be happy to assist you further.




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SECURE PAYMENT

We charge Ad-Hoc support requests at just £40 per 1 hour remote support session. No Fix - No Fee Guaranteed

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On Site Support

Engineering - I.T - Security - Consultancy

 

Programming today is a race between software engineers striving to build bigger and better idiot proof programs... and the Universe trying to produce bigger and better idiots... so far The Universe is winning.{Douglas Adams}

Every business both large and small will ultimately have to embrace the latest technology to survive in the modern technological world, and for most this will mean employing dedicated I.T staff to support the array of devices within that business. Whilst this is cost efficient for many, others not so technically reliant will find it difficult to justify the huge costs involved in employing the right and suitably talented individuals.

If you already have a brilliant I.T department then chances are you will maintain much of the hardware employed in your business yourselves which is great, but who can you turn to for all those niggling problems that your own team cannot resolve ? And if you are not in a position to employ your own maintenance team who do you turn to for support? Equipment manufacturers that want to sell you their very latest new product or the local equipment reseller who wants to sell you ANY new product?,

Zero42 offers a range of maintenance and I.T services designed to be both professional and cost efficient, maybe you just need help setting up a few computers, running the occasional updates and upgrades or have someone with knowledge of networks drop in once or twice a year, whatever your requirements we can help.

We support both telecommunications and data infrastructure, so basically if your business uses it to communicate with the outside world, we can look after it.

ENGINEERING

Our Voice & Data engineers all come with lots of experience; in fact we go out of our way to find engineers with at least 10 years “real world” installation wisdom & know-how. So whatever the challenges you face, chances are we can say we have been there and done that already.

All of our engineers carry the latest test and termination equipment plus a range of spares, components & loan equipment to get you out of a jam.


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INFORMATION TECHNOLOGY

From maintaining a single PC to a multi-sited server farm we can tailor a maintenance plan especially for you.

We offer a fully audited fault reporting and ticketing system so you can follow progress of any service and support requests your business makes and our network of specialists are always on hand to deal with those little emergencies that try to catch you out just when you least expect.


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SECURITY

Keeping your data safe is a number one priority for everyone concerned with your business.

We ensure that your security policy is always up-to-date and resilient and aggressive enough to offer the maximum amount of protection. Our specialist security team are always on hand to discuss any security concerns you may have.



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CONSULTANCY

We know that it’s almost impossible to keep ahead of rapid changes in technology, so much so that there’s even a law which projects the rate at which technology evolves {Moore’s Law}.

You cannot be expected to manage your own business and keep up to date with every bit of the technology chain that supports you, and that’s where our team of experts can help. We are happy to work alongside your own team to develop new technology projects or work alone to design a suitable solution to a particular problem.

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Maintenance

Telecom Systems - Data Networks - Computer Systems

There are only 10 types of people in the world... ...those that understand binary..and those that don't !

Why Maintain?

Maintenance does not need to be complicated, although it does require a little thoughtful planning if you want to maximise the benefits gained from having an annual maintenance program in place.

Think of how you would look after your car as an example. You may regularly clean the outside to keep it looking nice but only vacuum it out when you can no longer see the carpets or maybe you’re out there with the hoover every weekend? You have the car serviced at regular intervals, oil change; brakes checked etc. or leave it until the warning light comes on and it begins to make strange expensive sounding noises…

Telecoms, Data & I.T Equipment need regular maintenance to ensure reliability and efficiency, basic cleaning regimes are as important as imposing proper service intervals as dust and fluff are electronic equipment’s worse enemy.

Here we are talking about the physical cables, sockets & comms room hardware that you will be using to support the Telecoms & Computer systems.This includes power supplies, patch panels, fans, cooling systems, cabinets, routers, switches, and all of the ancillary equipment that connects the devices together.

Wires & Fibre Cable do not wear out, but they can become damaged over time, especially during general building maintenance tasks (painting etc), infrastructure upgrades, water & chemical ingress or pesky rodents and of course anything that has moving parts such as disk arrays can simply wear out.

Not only do we keep your comms room nice and tidy, but we end-to-end test the entire cable network on an annual basis and hand you a report documenting any areas of concern. Wall sockets are checked and missing components, missing labels and cable strain/cable ties replaced where necessary. If you have chosen one of our annual ”inclusive” plans, any faults are rectified next day free of charge

Not only do we keep your main telephone system running perfectly, we also make sure that the actual phones out on desks are in tip-top condition. We replace tangled curly cords and stretched and damaged line cords too plus sanitise handsets, mouthpieces , microphones, earpieces & headsets to help prevent bacterial build up.

We can refurbish any system phone to a very high standard, and provide user guides, buttons, brackets and accessories for almost any telephone system imaginable.

As you doubtlessly remember, somewhere in the Hitchhiker’s Guide series Mr. Adams told the story of the The Golgafrinchans, a race of people who sent their Telephone Sanitizer population away. The Sanitizers were sent along with another third of the planet’s population who were also deemed useless to form a colony on a remote planet (Earth as it happens). Of course, the remaining Golgafrinchan population was then wiped out by a virulent disease contracted via unsanitary telephones. Researchers have now confirmed Mr. A’s prophecy, finding that the phone is indeed a key spreader of germs. According to Charles Gerba, a microbiologist and clean water expert at the University of Arizona, it’s telephones and computer keyboards that are among the most germ laden spots in any home, not the usual suspects. "Doorknobs are usually on the low side," said Gerba, who has conducted dozens of surveys of bacteria and viruses in workplaces and homes. "I guess they are not moist. Never fear a doorknob." Words to live by: Never fear a doorknob.

Computer systems is quite a broad term, but here we mean desktop computers, laptops, tablets, servers, disk arrays, hardware firewall and other I.T “rack mounted” components, mice, keyboards, monitors, hard disks etc.

Our regular maintenance program keeps the PC on your desk working perfectly along with all peripheral devices that connect to and from it. We ensure that backups and software updates are done on time, and issues are spotted well before they become an inconvenience.

Larger organisations will already have redundancy built into their I.T systems, but we will provide that additional layer of cover for organisations where extra hardware is not always available. In a nutshell, if we maintain it and it fails we will replace it. Remember-Prevention is always better than cure !

Your company’s presence on the interweb is typically the first point of contact for any new business, and so it is important that this area is maintained to the same standards as the rest of your I.T equipment and receives regular updates and care.

Simple changes of content keep your business towards the top of search engines, whilst poorly scripted code can wreak havoc across many platforms and so it is essential that you make sure the latest coding techniques are adhered to.

There are thousands of companies out there who promise to get your business to the top of the search engine rankings all offering a variety of SEO services, truth is nobody can promise you a top rating but many do, much better to keep your website fresh and up to date and make it as easy as possible for search engines to index and find their way around.

We don’t offer any SEO {search engine optimisation} or web marketing plans, but we do offer to regularly maintain your current website or even design you something new. Our programmers use the latest programming techniques and all of our hosting services are based here in the UK on Tier 1 servers.

Why chose us?

  • We are completely independent and free of ties to any single manufacturer so can provide the best overall solution not just steer you to what we hold in stock.
  • We take time to sit with you and discus the requirements of your business and also listen to your employees to ensure the solution we deliver exceeds all expectations.
  • We don’t employ sales people or advertise, preferring instead to win new business purely on recommendation and great service.
  • We offer free technical support because we care about your communication systems as much as you care about your business.
  • All of our telecoms & data cable installations are backed by a lifetime guarantee. Terms & Conditions Apply
 

COMMERCIAL MAINTENANCE

FOR OUR BUINESS CUSTOMERS

 

Maintenance Tokens

We use maintenance tokens to estimate the costs of annual maintenance for commercial customers. One Token per Individual User. So if you have 25 staff, then we estimate 25 tokens will be sufficient cover for your business.

The examples below are for general Maintenance only. Please ask for more accurate pricing.

£15/pcm

Telephone

Telephone System

Telephone Handset

Line Modules & Sockets

NTTA + DP + PATCH

Power Supplies & UPS

Voice Mail System & Music on Hold

VOIP Gateways

Audio Conferencing Equipment


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£18/pcm

Network

Data Cables & Sockets

Patch Panels + Patch Leads

Power Supplies & UPS Batteries

Data Cabinets & Peripherals

Managed Switches, Routers & Hubs

Firewall Hardware

KVM Switches & Monitors



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£65/pcm

Inclusive

1 x Telephone Token

1 x Network Token

1 x Computer Token

Free Remote Support

Free I.T Helpdesk





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We will PRICE MATCH any like-for-like quote and then beat it by at least 10%
 

DOMESTIC MAINTENANCE

FOR OUR PRIVATE (AT HOME) CUSTOMERS

 

Domestic Support Tokens

If you are lucky enough to live on the South Coast of England then we offer a localised domestic maintenance package and computer support for you too. We will of course happily travel out of area, but then our commercial rates would apply.

We use maintenance tokens to estimate the costs of annual maintenance for commercial customers. One Token per Individual Domestic User is usually adequate unless you have a house full of computer gear!

£10/pcm

Monthly Support Contract 1

Full Remote support Token

Software Upgrades

Operating System Issues

PC Maintenance Tasks

Account / Email creation

Anti Virus and Firewall

Anti Virus and Malware removal

Peripheral Connection Problems

Online Backup & Restoration

Deleted File Recovery

Password Management

 

Includes Weekly error log collection, ongoing updates & free antivirus and antimalware software PLUS Telephone support.




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£140/year

Annual Support Contract

1 Hour Home maintenance visit

Unlimmited Remote Support

Software Upgrades

Operating System Issues

PC Maintenance Tasks

Account / Email creation

Anti Virus and Firewall

Anti Virus and Malware removal

Peripheral Connection Problems

Online Backup & Restoration

Deleted File Recovery

Password Management

Mobile & Tablet Support

 

Includes Weekly error log collection, ongoing updates & free antivirus and antimalware software PLUS Telephone support.


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All Zero42™ support technicians are based here in the United Kingdom

 

Data Recovery

FORENSIC & FAILURE DATA RETRIEVAL

 

OMG Ive lost my data ! Backed Up! Whats that about then?

Whatever the circumstance, chances are we will be able to rescue your precious data even if you have deleted it and emptied the recycle bin or have been unlucky enough to have your main hard disk drive fail.

We offer both a feature rich “domestic” recovery package for desktop PC’s and Laptops and a more advanced “commercial” recovery package for file servers and network attached storage [NAS] devices and large disk arrays.

If you are in anyway unsure of your options, please speak to us before you attempt any type of data recovery yourself.










Bronze

£25inc

  • Upto 128Gb Recovered
  • p.o.a

Silver

£85inc

  • Upto 250Gb Recovered
  • p.o.a

Gold

£125inc

  • Upto 1TB Recovered
  • p.o.a

Ultimate

£185inc

  • Upto 8TB Recovered
  • p.o.a

We will PRICE MATCH any like-for-like quote and then beat it by at least 10%

CONSULTANCY

INFRASTRUCTURE CONSULTANCY & PROFESSIONAL WITNESS PROVISION

 

When you want to communicate.... ....Talk to us.

As we have mentioned already, we know that it’s almost impossible to keep ahead of rapid changes in technology, so much so that there’s even a law which projects the rate at which technology evolves {Moore’s Law}.

You cannot be expected to manage your own business and keep up to date with every bit of the technology chain that supports you, and that’s where our team of experts can help. We are happy to work alongside your own team to develop new technology projects or work alone to design a suitable solution to a particular problem.

We hate it when customers get "ripped off" by unscrupulous suppliers and resellers and with that in mind we also offer a unique advisory service as part of our consultancy provision, like a geeky version of the equalisers. This means that if you find yourself being fobbed off or blinded with technical jargon by an existing supplier, then we can step in and offer professional advice plus challenge anything that we know to be incorrect or misleading.

This is especially relevant if you are “in contract” with another supplier and you feel that they fall well short of their salesman’s promises or service level agreements. We charge a modest fee for all of our consultancy work, and aim to recover the full costs from 3rd party business on your behalf should this be appropriate.

Voice

Our FREE consultancy service can assist you with finding the right solution for the business you run. We will evaluate your current needs and discus any foreseeable requirements you may have plus appraise the resilience of your communications systems.

Initial consultancy is totally free, and you decide on how in-depth you want the report to be.

Data

We are always happy to discuss anything to do with Data Networks, it’s what we are best known for, whether you end up purchasing a solution from us or someone else, the advice we give will be concise, professional and in plain English or as our techy people tell us “with more squeak and less geek” !

We think of that as a compliment, although we can still talk technical jargon if you prefer.

Security

Security for us means “data security” although we do still install door entry, proximity and cctv systems as part of our engineering portfolio. For you, data security should receive your fullest attention especially as we are about to leave behind some of the protection afforded to us by the European Union.

China, India and North Korea are still the largest threat to our national data security, and hackers from around the globe make sure that the cyber security and counter intelligence industry continue to flourish.

So whether you are a small business looking for some straight forward advice or an international blue chip top 500 company we have the expertise and experience to assist.

SUPPORT

CLIENT DONATIONS

NEW CUSTOMER?
Call us now on 01425 291669 and get 20% discount off your first order!

We truly care about our customers, our service and our products.