WHY Zero42?

Michael Mansfield has been working in the telecom & data networks industry since 1986, having completed his apprenticeship whilst working at CAMTECH™ Electronics as part of the design team behind the famous Joint Academic NETwork [JNT X25] (JANet) the forerunner for what we now know as the internet.

Janet developed out of a number of local and research networks dating back to the 1970s. The JANet system first went live in April 1983, hosting about 50 sites with line speeds of 9.6 kbit/s. In the mid-80s the backbone was upgraded to a 2 Mbit/s backbone with 64 kbit/s access links, and a further upgrade in the early 1990s sped the backbone to 8 Mbit/s and the access links to 2 Mbit/s, making Janet the fastest X.25 network in the world.

Renowned for his in depth knowledge of both voice and data transmission protocols our founder has worked with some of the UK’s largest network providers, private corporations and government bodies whilst specialising in cyber counter-intelligence and network security.

CONTACT INFO
  • Address: Plantation Drive, Christchurch,,
    Dorset, BH23 5SG
  • Phone: 01425 291669
  • Email: support@zero42.com

A TELEPHONE SYSTEM IN THE CLOUD

Scroll down for more..

When you want to communicate... ...Talk to Zero42.

WE TRULY CARE ABOUT OUR CUSTOMERS

More than half of businesses are expected to adopt cloud unified communications as a service (UCaaS/hosted PBX) by 2020, surpassing premises-based PBX. This reflects a shift to the cloud by businesses of all sizes for their communications and collaboration solutions.

Whether you’re considering deploying a new system or upgrading an existing one, you probably have a number of questions about UCaaS vs. other more traditional technologies and what to expect if you deploy a cloud solution.

ZERO42 has teamed up with RingCentral, the worlds number one UCasS provider to bring you this simple guide and provide answers to the most common questions customers have and gives an overview of your choices when it comes technology platforms—PBX, IP PBX, and cloud.

51% of businesses are expected to adopt cloud unified communications (UCaaS/hosted PBX) by 2020

Modern business relies on technology to communicate, truly exceptional businesses need to have an exceptional voice & data networks at its very core.

The face of telecommunications has changed rapidly over the last few years, more and more businesses are moving their workforce online and becoming more flexible in their approach towards telecoms in general.

It’s not so long ago that a business would need to invest heavily in a dedicated telephone system and a range of expensive handsets if they wanted to communicate effectively with the outside world. The fixed nature of the telephone system meant tethering employees to a particular desk, extension number and handset and moving the employee inevitably meant moving the phone socket or having an engineer reprogram the phone system.

Telephone line rental and call charges formed a huge part of the businesses monthly running costs and equipment prices were kept artificially high by manufacturers because of the length of time between hardware sales (typically well over 15+ years).

As the traditionalist telecom installers witnessed the collapse of the market in the early part of the last decade, those involved in data networks and computer systems filtered in a range of telecom solutions piggybacking onto the spare capacity inherent in most data networks and of course this was the fatal blow for standalone system manufacturers and installers.

RingCentral is a global provider of cloud-based business unified communications and collaboration solutions (UCC). Providing increased flexibility and cost effectiveness, RingCentral’s platform offers much more than traditional office phone systems, VoIP business phone service, or virtual PBX. It is a comprehensive platform of features that unify voice, business messaging, team messaging and collaboration, conferencing, video meetings, webinars, contact centre, and fax, empowering today’s mobile and distributed workforces to be connected anywhere and on any device.

A few reasons why RingCentral is the leading cloud communications and collaboration solution:

Working together ZERO42 and RingCentral transforms how businesses communicate and collaborate to unleash their full potential. Today over 350,000 organisations choose RingCentral for innovative and secure ways to connect employees, boost workforce productivity, share knowledge, and strengthen customer relationships. RingCentral is recognised as a leader in the 2017 Gartner Magic Quadrant for Unified Communications as a Service (UCaaS) Worldwide for the third consecutive year.

TRADITIONAL OR MODERN

A BEGINNERS BRIEF GUIDE

PBX, IP PBX, or cloud UCaaS: Which one is right for your business?

Today, businesses have a number of choices when it comes to telecom technology..

PBX A PBX (public branch exchange) is a telephone switching system that manages incoming and outgoing calls for a company’s internal users. So why would you need a PBX? Imagine you have 200 employees in your organization. They all work from the office, and they all need to call their customers and partners, as well as their coworkers. Without a PBX, you would need 200 analog trunk lines from a telecom service provider to provide telephone access to all your employees. Plus, when they call one another, those calls are charged as if they are routed from the public telephone exchange. The PBX system addresses this obviously impractical scenario by serving two purposes:

1    Sharing trunk lines: Because not all employees make calls all the time, you can procure a trunk line from the telco and share perhaps 10 of its lines for 10 employees. The PBX manages this sharing.

2     Routing calls: This allows employees to make internal calls—based on dialing extension numbers—without charge. The PBX works like a miniature version of the switching system at a public telephone exchange, except it routes calls from one extension to another extension internally.

The PBX is also connected to the public switched telephone network (PSTN) and automatically routes incoming calls to specific extensions. A typical PBX system in a small to medium-sized business includes hard-wired phone lines, a computer server that manages call switching and routing, and a console for manual administration and control.

This is the traditional business phone system, and it provides a familiar, stable, and durable service. Unfortunately, it requires a significant up-front investment in hardware. The complexity of the hardware and building wiring also makes it difficult to make changes, such as moving, adding, changing, or deleting users (MACD). Plus, you need to have someone (either your staff or a third party) with PBX and telephony expertise to manage and support the system.

Traditional PBX systems are also limited to voice functionality, which puts a ceiling on adopting new technologies such as HD video conferencing or collaboration software. Businesses with multiple locations will also need a PBX at each location and telco connectivity between locations. Additionally, employees in one location may not be able to direct extension-dial coworkers in other locations, and customers may not be able to reach an employee from a main company number.

PBX Connectivity

The diagram shows how a PBX connects to the public telephone network with multiple analog trunk lines, as well as the telco connections—and the respective telco relationships— necessary to connect multiple business locations. Note that each site requires PBX hardware as well as local maintenance of the hardware and software. In addition, since the PBX architecture was originally designed to route calls within a building and to and from the PSTN, it does not support mobile or remote workers.

IP PBX

An IP PBX is similar to a traditional PBX except it runs on an internet protocol (IP) data network. This allows it to perform the switching and connecting of voice over IP (VoIP) as well as conventional landline calls. A PBX connects to the PSTN via conventional trunk lines, but an IP PBX routes calls via SIP trunking, which uses the internet and eliminates the physical connection to a phone company. An IP PBX system works much like the familiar PBX system while offering several advantages. In addition to landline phones, you can use IP phones and softphones. Also, a conventional PBX requires two networks, one for data and another for voice. But an IP PBX system runs on an IP data network and SIP trunking, which reduces costs and minimizes network management while offering slightly better scalability. However, an IP PBX shares some of the disadvantages of a traditional PBX. It still requires a substantial investment in hardware, is limited to voice functionality, and has a ceiling on deploying new technologies. These systems also require on-site expertise, and the complexity of the hardware makes moves and changes slow. And although the connectivity between multiple business locations is less expensive, you still have the cost and complexity of hardware and support at each location.

IP PBX connectivity

This diagram shows how an IP PBX not only connects to telcos for traditional analog voice calling but also integrates with the internet and IP telephony (VoIP) features and functions. However, similar to PBX, it relies on telco connectivity to connect multiple locations, and it is not designed to support mobile or remote workers. IP PBX systems are also needed at each location—along with the associated capex, maintenance, and upgrade costs.

UCaaS

Today’s small and medium-sized businesses require specialised features and unified communications capabilities to support their particular workflows. UCaaS combines reliable, high-quality voice calling with features that traditional PBX and IP PBX phone systems can’t deliver. A mature cloud UCaaS solution, like RingCentral Office®, also integrates with common business apps and new collaboration tools. Additionally, moving business communications to the cloud not only eliminates the cost and complexity of on-site hardware but also enhances collaboration, improves productivity, and more. UCaaS also reduces the cost and complexity of connecting to telcos and between locations. Users connect directly to the cloud system via the internet—either “over the top” or using a dedicated private network (MPLS) from a telco or an end-to-end UCaaS provider like RingCentral. This approach dramatically reduces communications and network management costs. Also with UCaaS, virtually anyone—without the need for specialised telephony or PBX knowhow—can move, add, change, or delete lines and administer the system from a web-based dashboard.

UCaaS connectivity

For businesses with multiple locations, the cloud UCaaS architecture inherently eliminates not only the investment in PBX hardware at each location but also the cost and complexity of enabling connectivity between them. It further provides the benefits of a completely integrated phone system across multiple locations, such as the ability to transfer calls or dial coworkers using extension numbers.

INTERNET CONNECTIONS

A BIT ABOUT BANDWIDTH

Types of internet connections and bandwidth requirements for high quality of service with UCaaS

Since the voice component of a UCaaS system like RingCentral Office uses IP-based technology, all calls traverse your internet connection to the cloud (for call processing/ routing), and then on to the destination network or phone. Therefore, the quality of your business communications depends on quality of service (QoS), which is the ability of a communications network to perform consistently and reliably. Guaranteeing QoS is imperative for delivering reliable business communications over the internet. In a VoIP call, for example, the sound of your voice (and the other caller’s voice) is converted into thousands of packets. Many factors can affect the packet transport, impacting call quality. The three most common factors are latency, jitter, and packet loss.

GETTING READY FOR VOIP

FIRST STEPS

Setting up your network for onboarding to your new ZERO42 UCasS system.

Getting ready for VoIP and IP video and connecting RingCentral to your network will involve a few different elements, most of which you likely already have.

This diagram depicts the network components involved and the process when you connect your location to your ISP (internet service provider). The internet first connects to your modem and then goes to your router. After that, it passes through your firewall (if you have one) and then to your switch. Finally, the switch connects your phones, computers, Wi-Fi router, etc., to the UCaaS system. Your hardware may be a variation of this setup.

ZERO42 will help assess your specific network needs, and will recommend any changes required.

Ensuring adequate network capacity (available bandwidth)
Internet traffic issues, such as latency and jitter, do not impact services like email or web browsing. For instance, even if the packets arrive late, they will be reassembled in a buffer in microseconds, and the email recipient will not notice any impact from the delay. However, with real-time applications like VoIP, jitter, packet loss, and latency can reduce quality or even render a service unusable.

For this reason, when moving to UCaaS, there are some simple network readiness considerations. A primary consideration is making sure you have a QoS-enabled router that prioritises voice traffic over lower-priority data traffic, such as large downloads.

Capacity
Due to varying demands from different users sharing network resources, the bit rate that can be provided to a certain data stream may be insufficient for real-time multimedia services if all data streams get the same scheduling priority.

By applying QoS mechanisms, network administrators can employ network resources efficiently without reactively expanding or overprovisioning their networks and can better manage the required level of service. This may include prioritising VoIP and IP video traffic over bandwidth-hungry but less time-sensitive traffic.

RingCentral manages QoS at the firewall and router level by either partitioning or prioritising bandwidth. Partitioning bandwidth reserves and sets aside a certain amount of your bandwidth as a whole and dedicates it to RingCentral’s voice services only. Prioritising bandwidth ensures that in instances of high bandwidth use, voice traffic will maintain optimal speed, but the router and firewall will slow down bandwidth being used for other things, such as streaming video.

Mobile readiness and Wi-Fi
RingCentral Office is fully available on Android™ and iOS® devices via free mobile apps. Users enjoy a complete UCaaS experience on a mobile device, using either Wi-Fi or the device’s cellular data connection.

Mobile users can make calls, take calls, IM, video chat, share screens, use team messaging, and manage their system from their mobile device. Any function available to users at their desks is also available on a mobile device.

Calls made on Wi-Fi connections will not take away from the data plan of the mobile device, while calls made over the device’s data connection will take away from the pool of data. Voice requires very little data and is typically negligible. Callers are also able to use their carrier service instead of their data plan, which avoids using the data plan of the device.

Wi-Fi vs. stable cable
Your employees can use Wi-Fi on their mobile devices or on a softphone on their personal computer to connect to the internet. While they may often experience optimal call quality over Wi-Fi, much is outside your span of control when employees are connected via Wi-Fi. Wi-Fi connections can be significantly impacted by the number of users on the network, the distance from the router, and other factors.

It is rare that mobile workers will have connectivity issues—such as many users on a single Wi-Fi network—while traveling. However, in an office environment, it is always recommended to use a direct connection into the LAN (router) for the most stable connection. This allows you to prioritise your bandwidth so that your VoIP users will always have a consistent and stable connection.

BENEFITS OF UNIFIED COMMUNICATIONS

THINGS YOU MAY HAVE MISSED

Benefits of unified communications

Small and medium-sized business will notice some immediate impacts of moving to a UCaaS solution.
First, it integrates all of your communications and collaborations solutions into a single platform. For example, the RingCentral Glip® team-messaging application can link to the same features and user base as your phone system. This allows users to quickly invite other team members to a group chat, and then escalate the meeting to a video conference with one click if the team might benefit from the shift.

Business benefits
You’ll also see concrete business benefits like better support from a single vendor, faster moves & changes, and more seamless integration between contact center software and the phone system.

Greater customer satisfaction
All of this translates into a better experience for the customer when they interact with your company. They can reach your employees from a single business number for phone, fax, and text. And when your employees call or text a customer from a mobile device, the customer sees the business number.

Employees can directly transfer a customer’s call to the right person in another location. Contact center agents can bring up the customer’s information instantly or bring an expert on to a support call. Or, using calling and texting functionality integrated into your custom mobile apps, you can let the customer know when your representative will arrive at their location.

A single platform for all your communications and collaboration can also provide better business intelligence, such as reports to let managers view the performance of telemarketers.

And an open platform gives you the ability to grow revenue and improve productivity by embedding calling features into workflows and business applications. You can also leverage investments in existing phones and other hardware, because RingCentral is based on open standards and is operating-system agnostic.

Plus, because all infrastructure is housed in remote data centers, a cloud UCaaS system is inherently resilient to local outages and natural disasters.

User benefits
The workplace is changing, and the need for collaboration, mobility, and efficiency is greater than ever.

A UCaaS solution like RingCentral Office provides a single ecosystem for all of your communications and collaboration needs. Users can reach coworkers and team members more easily and share real-time collaborative workspaces—no matter where they are. With more immersive collaboration enabled by HD video conferencing, teams can make better decisions, faster.

Salespeople can work more efficiently with calling features integrated directly into the Salesforce® user interface. Mobile workers can join a voice conference or web meeting with one touch on their smartphone screen.

Greater customer satisfaction
All of this translates into a better experience for the customer when they interact with your company. They can reach your employees from a single business number for phone, fax, and text. And when your employees call or text a customer from a mobile device, the customer sees the business number. Employees can directly transfer a customer’s call to the right person in another location. Contact center agents can bring up the customer’s information instantly or bring an expert on to a support call. Or, using calling and texting functionality integrated into your custom mobile apps, you can let the customer know when your representative will arrive at their location.

CHOOSING THE RIGHT PROVIDER

WHY ZERO42 & RINGCENTRAL?

ZERO42 has over 30years experience in providing data networks and telecom solutions nationwide and RingCentral is the industry leader in cloud communications and collaboration.

The most important step in transitioning to UCaaS is choosing the right service provider. For three consecutive years, respected analyst firm Gartner has named RingCentral a Leader in its Magic Quadrant for Unified Communications as a Service, Worldwide. RingCentral has more than 350,000 global customers and owns and controls a robust global network backbone and has established relationships with leading Tier 1 local carriers and ISPs around the world.

The RingCentral UCaaS platform is the result of 15 years of research and development, and it offers industry-leading reliability and QoS. It also offers a comprehensive set of features, including Business SMS and MMS, fax, web meetings, audio and HD video conferencing, team messaging, and a mobile app—all for one inclusive monthly service fee.

RingCentral business users also benefit from a number of integrations with key business productivity applications, including Salesforce®, Microsoft Office 365™, and Google.

RingCentral is also a Tier 1 Google partner and trusted advisor to European enterprises across 17 countries.

Additionally, RingCentral is the only open UCaaS platform, offering customers access to source code, open APIs, and SDKs to make it fast and easy to create custom integrations.

Let ZERO42 help you make the switch to RingCentral.
Making the switch between providers can seem intimidating, but ZERO42 makes the process as seamless and risk-free as possible.
We will guide you through each stage of the process and ensure that your network infrastructure, bandwidth and hardware are up to the task, plus we will help you with telephone choice, programming tasks, user & extension planning and even training for your key personnel.

Key transition items
Number porting: As a local exchange carrier (LEC), ZERO42 can facilitate porting between your existing provider and the RingCentral cloud service on your behalf. During service setup, the RingCentral team assigns temporary numbers to get the system up and running. ZERO42 also works with you to get the appropriate information and documentation in place to ensure the port takes place effectively and with a goal of zero downtime. Once the port is approved, you choose a port date and time. When that moment arrives, the temporary numbers will disappear and your numbers will port to RingCentral, at which point you will be 100% on the RingCentral cloud UCaaS platform.

MOVING OR SETTING UP A NEW OFFICE

YOU SHOULD TALK TO US FIRST

Moving or setting up a new office?

With a PBX or IP PBX, working with a telco carrier to move numbers to a new location or set up a new office can take months. However, with a cloud UcaaS system, you can have a new office up and running in as little as 48 hours. This is a huge benefit for companies with seasonal employees, construction companies that need to quickly set up offices on a job site, or any company that needs agility to capture new markets.

Need Help? If required, we will manage the entire process for you. From installation of the cabling infrastructure and data network equipment to the programming and setting up of your new telephone system.

Our feature rich RingCentral solution also uses plug-and-play phones that call in to the network and provision themselves. This eliminates the need for someone with IT skills to travel to the location and program desk phones. Getting remote workers connected to the company phone system is a simple as us drop-shipping a phone. The remote employee simply plugs the phone into an Ethernet connection, and they are ready to start making calls.



MANAGED VOIP SYSTEM

COST EFFECTIVE TELEPHONE SOLUTIONS

Bronze

£8pcm

  • 100 minutes per user
  • 8am - 6pm Weekdays

Silver

£15pcm

  • 750 minutes per user
  • 250 minutes per user
  • 4 people per meeting
  • 8am - 6pm Weekdays

Gold

£20pcm

  • 2000 minutes per user
  • 1000 minutes per user
  • 25 people per meeting
  • 24/7

Ultimate

£24pcm

  • 4000 minutes per user
  • 2000 minutes per user
  • 50 people per meeting
  • 24/7

Call us now on 01425 291669 for a free demonstration of Ring Central®

We truly care about our customers, our service and our products.

BUSINESS PHONES

Polycom VVX-601 / Large Color Touchscreen Desk Phone


This is the ideal media phone for the busy corporate executive or any team member handling multiple calls and requiring the latest in technology, inputs, and interoperability. High-quality HD audio provides ultra-clear audio and a high-resolution color display makes call interaction effortless. Take advantage of the latest features including:


  • A large 4.3” TFT LCD screen for easy viewing of call logs, incoming caller IDs, and presence data

  • A touch-enabled screen

  • A total of 16 lines including two phone lines and 14 lines supporting presence

  • Native Bluetooth

  • Call Forwarding enabled

  • Support internal extension-to-extension video calling with Polycom VVX camera

  • Available USB ports that are ideal for plugging in headsets and can also be used for phone charging

Polycom VVX-501 / Color Touchscreen Desk Phone


A revolutionary color touchscreen IP phone with speakerphone, presence, Gigabit Ethernet, and more. Includes power adapter.


  • 12 touch keys can display the presence status for up to 10 users on the phone display

  • Intelligent context-based softkeys

  • Support internal extension-to-extension video calling with Polycom VVX camera

  • Future expansion via USB flash drive, camera, and other options

  • Large backlit capacitive multi-touch display

  • Polycom HD (high-definition) voice technology

  • Share a single network connection with your phone and PC using the integrated 2-port Gigabit Ethernet switch

Cisco 8861


An advanced, feature-rich business phone ideal for knowledge workers in mid-sized to large enterprise businesses. OPUS codec support guarantees High quality (HD) voice and superior sound quality. Features include 2 USB ports, native Bluetooth and WiFi, Gigabit Ethernet, presence, an intuitive user interface, and more.


  • Up to ten lines with programmable line keys

  • 5” 800x480 color, backlit, graphical widescreen display

  • Dedicated RJ-9 headset port

  • Share a single network connection with your phone and PC using the integrated 2-port gigabit Ethernet switch

  • Integrated Power over Ethernet (PoE) support (Class 4)

Polycom VVX 450 business IP phone


A high-quality, twelve-line, color IP phone for businesses of all sizes. The Polycom VVX 450 is ideal for high call volume handlers such as receptionist and call attendants.


  • 4.3” color backlit display

  • 12 line keys

  • Four softkeys

  • One USB port (side)

  • Share a single network connection with your phone and PC using the integrated two-port Gigabit Ethernet switch

  • Integrated Power over Ethernet (PoE) support

  • Call forwarding enabled

Polycom VVX 350 business IP phone


A high-resolution color display IP phone with speakerphone, presence, Gigabit Ethernet, and more. The Polycom VVX 350 is a feature-rich phone that is ideal for advanced users or managers offering additional call handling capabilities.


  • 3.5” color backlit display

  • Six line keys

  • Four softkeys
    In-call keys: call transfer, hold, and voicemail
    Illuminated audio keys
    Two USB ports (rear and side)
    HD audio

Yealink T42S Gigabit Desk Phone


An advanced, feature-rich business phone ideal for any professional team member. OPUS codec support guarantees high-quality (HD) voice and superior sound quality. Features include USB port support for Wi-Fi and USB recording features, Gigabit ethernet, presence, an intuitive user interface, and more.


  • Up to six lines with programmable line keys

  • Backlit 2.8″ 192x64 pixel LCD display

  • Dedicated RJ-9 headset port

  • Share a single network connection with your phone and PC using the integrated Gigabit 2-port Ethernet switch

  • Individual volume settings with visual feedback for each audio path

  • Quality of service (QoS) support

  • Integrated Power over Ethernet (PoE) support (Class 2)

Yealink T46S Gigabit Desk Phone


An advanced, state-of-the-art business phone ideal for the busy corporate executive and working professional. OPUS codec support guarantees high-quality (HD) voice and superior sound quality. Features include USB port support for Bluetooth and Wi-Fi, Gigabit ethernet, presence, a high-resolution color display, and more.


  • 10 lines with programmable line keys

  • Backlit 4.3” 480x272 pixel color display

  • Dedicated RJ-9 headset port

  • USB port allowing Bluetooth headsets, Wi-Fi access, and call recording

  • Share a single network connection with your phone and PC using the integrated Gigabit 2-port Ethernet switch

  • Individual volume settings with visual feedback for each audio path

  • Quality of service (QoS) support

  • Integrated Power over Ethernet (PoE) support (Class 2)

Cisco 7841


A cost-effective, energy-efficient business phone designed for any mid-size to large enterprise company. OPUS codec support guarantees High quality (HD) voice and superior sound quality. Features include 4 programmable lines, Gigabit Ethernet, presence, an easy-to-use user interface, and more.


  • Up to four lines with programmable line keys

  • Backlit 3.5” 396x162 pixel graphical display

  • Fixed function keys provide one-touch access to service, messaging, directory, hold/resume, transfer, and conference features

  • Dedicated RJ-9 headset port

  • Share a single network connection with your phone and PC using the integrated Gigabit 2-port gigabit Ethernet switch

  • Integrated Power over Ethernet (PoE) support (Class 1)

Cisco SPA508G 8-Line IP Phone


A full featured 8 line business class IP phone with speakerphone, caller ID, mute and more. The phone includes dedicated buttons for voicemail, mute, hold, speaker, headset, and common functions. Includes power adapter.


  • Share a single network connection with your phone and PC using the integrated 2-port Ethernet switch

  • Wideband audio for unsurpassed voice clarity

  • Supports 8 lines

  • Monochrome backlit display

  • Integrated power over Ethernet (PoE) support (class 2)

  • Monitor presence status of up to 6 colleagues

  • Add expansion modules to monitor presence of additional colleagues

Polycom VVX 250 business IP phone


This entry-level IP desk phone delivers reliable performance and enterprise-grade sound quality. It is ideal for knowledge workers and cubicle workers who need the high-quality features that today’s modern business environment demands.


  • Entry-level phone for knowledge workers, SOHO

  • 2.8” color backlit display

  • Four line keys

  • Four softkeys

  • In-call keys: call transfer and hold

  • Illuminated audio keys

  • One USB port (rear)

  • Two Gigabit Ethernet ports

  • Integrated Power over Ethernet (PoE) support

  • Call forwarding enabled

Cisco SPA303 / Business IP Phone


A full-featured IP phone with speakerphone, caller ID, call hold, mute, and more. Affordable, reliable, and easy-to-use.


  • 3-line business-class IP phone

  • Dual switched Ethernet ports, speakerphone, caller ID, call hold, conferencing, and call swap

  • 2-port Ethernet switch

  • Easy installation, web-based configuration

  • Requires an external power adapter for Power over Ethernet (POE) support

Polycom VVX 150 business IP phone


A high-quality, two-line, IP phone that delivers reliable performance and enterprise-grade sound quality. This entry level IP phone is ideal for home offices or shared/common areas.


  • Ideal for common area phone deployments

  • 132x64 monochrome backlit display

  • Two line keys

  • Dedicated RJ-9 headset port

  • Integrated Power over Ethernet (PoE) support

  • In-call keys: call transfer and hold

  • Wideband audio

  • Two 10/100 Ethernet ports

Yealink T48S Gigabit Desk Phone


A dynamic business communications solution for executives and professionals. The Yealink T48S has 29 touch keys for moderate to high call volume, and HD voice with OPUS support for superior sound quality. The presence feature allows the user to monitor the in-use status of up to 27 other users. Its intuitive user interface makes usability and navigation easy and requires minimal training.


  • 7” 800x480 pixel color touchscreen backlit display

  • Optimized interface for a smartphone-like user experience

  • 29 touch keys supporting up to 27 users on the phone display

  • Rich one-touch soft keys allow for convenience and increasing productivity

  • Supports the corporate directory feature

  • Two-port Gigabit Ethernet switch

  • Dedicated RJ-9 headset port

  • USB port support for Wi-Fi and USB recording features

  • Quality of service (QoS) support

Polycom OBi302 Analog Telephone Adapter (ATA)


Answer and place calls with your standard telephone or use your existing standard fax machine with this Analog Telephone Adapter (ATA).


  • Connect analog devices such as existing cordless phones, fax machines, and more

  • Supports the latest TLS 1.1/1.2 security protocols

  • Supports two phones, with a single line

  • Note: Some features may not be compatible with ATA devices. For example, you will hear a stutter dial tone instead of a voicemail waiting light; you will hear a call-waiting beep instead of receiving a visual call-waiting notification, etc. Purchase two ATAs to use a two-line cordless phone.

Yealink W60P Cordless Phone


The Yealink W60P cordless phone solution is ideal for users that need in-office mobility. Ideal for small business that need plug and play wireless technology.


  • DECT cordless technology for secure communications

  • HD voice technology

  • Backlit 2.4" color display

  • Provision up to 4 handsets per base

  • Up to 4 simultaneous calls per base

  • 30 hours talk time, 400 hours standby time

Polycom VVX-601 / Large Color Touchscreen Desk Phone


This is the ideal media phone for the busy corporate executive or any team member handling multiple calls and requiring the latest in technology, inputs, and interoperability. High-quality HD audio provides ultra-clear audio and a high-resolution color display makes call interaction effortless. Take advantage of the latest features including:


  • A large 4.3” TFT LCD screen for easy viewing of call logs, incoming caller IDs, and presence data

  • A touch-enabled screen

  • A total of 16 lines including two phone lines and 14 lines supporting presence

  • Native Bluetooth

  • Call Forwarding enabled

  • Support internal extension-to-extension video calling with Polycom VVX camera

  • Available USB ports that are ideal for plugging in headsets and can also be used for phone charging

Polycom VVX-501 / Color Touchscreen Desk Phone


A revolutionary color touchscreen IP phone with speakerphone, presence, Gigabit Ethernet, and more. Includes power adapter.


  • A revolutionary color touchscreen IP phone with speakerphone, presence, Gigabit Ethernet, and more. Includes power adapter.

  • 12 touch keys can display the presence status for up to 10 users on the phone display

  • Intelligent context-based softkeys

  • Support internal extension-to-extension video calling with Polycom VVX camera

  • Future expansion via USB flash drive, camera, and other options

  • Large backlit capacitive multi-touch display

  • Polycom HD (high-definition) voice technology

  • Share a single network connection with your phone and PC using the integrated 2-port Gigabit Ethernet switch

  • Dedicated RJ-9 headset port

  • Integrated power over Ethernet (PoE) support (Class 2)

  • Call Forwarding enabled

  • Turn your business phone into a high-performance attendant console. This is an optimal solution for telephone attendants and power users who manage multiple, simultaneous telephone calls or monitor presence on a daily basis.
  • 40 additional presence lines with a single expansion module

  • Augments host phone user interface

  • Easy installation

Polycom VVX 450 business IP phone


A high-quality, twelve-line, color IP phone for businesses of all sizes. The Polycom VVX 450 is ideal for high call volume handlers such as receptionist and call attendants.


  • 4.3” color backlit display

  • 12 line keys

  • Four softkeys

  • One USB port (side)

  • Share a single network connection with your phone and PC using the integrated two-port Gigabit Ethernet switch

  • Integrated Power over Ethernet (PoE) support

  • Call forwarding enabled

  • Turn your business phone into a high-performance attendant console. This is an optimal solution for telephone attendants and power users who manage multiple simultaneous telephone calls or monitor presence on a daily basis.

  • Supports up to 96 presence per phone using expansion modules

  • Each expansion module can display 30 lines per page with three pages per module

  • Augments host phone user interface

  • Easy installation

Yealink T46S Gigabit Desk Phone


An advanced, state-of-the-art business phone ideal for the busy corporate executive and working professional. OPUS codec support guarantees high-quality (HD) voice and superior sound quality. Features include USB port support for Bluetooth and Wi-Fi, Gigabit ethernet, presence, a high-resolution color display, and more.


  • 10 lines with programmable line keys

  • Backlit 4.3” 480x272 pixel color display

  • Dedicated RJ-9 headset port

  • USB port allowing Bluetooth headsets, Wi-Fi access, and call recording

  • Share a single network connection with your phone and PC using the integrated Gigabit 2-port Ethernet switch

  • Individual volume settings with visual feedback for each audio path

  • Quality of service (QoS) support

  • Integrated Power over Ethernet (PoE) support (Class 2)

  • Turn your business phone into a high performance attendant console. This is an optimal solution for telephone attendants and power users who manage multiple, simultaneous telephone calls or monitor presence on a daily basis.

  • 50 additional feature keys

  • 160x320 graphic LCD

  • 20 physical keys each with a dual-color LED

Cisco 8861


An advanced, feature-rich business phone ideal for knowledge workers in mid-sized to large enterprise businesses. OPUS codec support guarantees High quality (HD) voice and superior sound quality. Features include 2 USB ports, native Bluetooth and WiFi, Gigabit Ethernet, presence, an intuitive user interface, and more.


  • Up to ten lines with programmable line keys

  • 5” 800x480 color, backlit, graphical widescreen display

  • Dedicated RJ-9 headset port

  • Share a single network connection with your phone and PC using the integrated 2-port gigabit Ethernet switch

  • Integrated Power over Ethernet (PoE) support (Class 4)

Cisco SPA508G 8-Line IP Phone


A full featured 8 line business class IP phone with speakerphone, caller ID, mute and more. The phone includes dedicated buttons for voicemail, mute, hold, speaker, headset, and common functions. Includes power adapter.


  • Share a single network connection with your phone and PC using the integrated 2-port Ethernet switch

  • Wideband audio for unsurpassed voice clarity

  • Supports 8 lines

  • Monochrome backlit display

  • Integrated power over Ethernet (PoE) support (class 2)

  • Monitor presence status of up to 6 colleagues

  • Add expansion modules to monitor presence of additional colleagues

  • Turn your business phone into a high performance attendant console with this optimal solution for telephone attendants, receptionists, administrative assistants and secretaries.

  • 32 additional lines per expansion module

  • Can be added or removed from host phone at any time

Yealink T48S Gigabit Desk Phone


A dynamic business communications solution for executives and professionals. The Yealink T48S has 29 touch keys for moderate to high call volume, and HD voice with OPUS support for superior sound quality. The presence feature allows the user to monitor the in-use status of up to 27 other users. Its intuitive user interface makes usability and navigation easy and requires minimal training.


  • 7” 800x480 pixel color touchscreen backlit display

  • Optimized interface for a smartphone-like user experience

  • 29 touch keys supporting up to 27 users on the phone display

  • Rich one-touch soft keys allow for convenience and increasing productivity

  • Supports the corporate directory feature

  • Two-port Gigabit Ethernet switch

  • Dedicated RJ-9 headset port

  • USB port support for Wi-Fi and USB recording features

  • Quality of service (QoS) support

Polycom IP 6000 Conference Phone


Enjoy clearer, more productive business conversations using this IP conference phone with Polycom HD Voice™ capability, 12-foot microphone range, and power over Ethernet (PoE).


  • Polycom HD (high-definition) voice technology

  • Patented Polycom Acoustic Clarity™ technology

  • 12-foot microphone pickup — ideal for small to midsize conference rooms

  • Resists interference from mobile phones and other wireless devices while delivering clear voice conferencing with no distractions

  • High-resolution display — enables robust call information and multi-language support

Polycom IP 5000 Conference Phone


Enjoy the same remarkably clear Polycom SoundStation conference phone experience in a smaller form that’s optimised for executive offices and small conference rooms.


  • Polycom HD (high-definition) voice technology

  • Patented Polycom Acoustic Clarity™ technology

  • Compact foot print with 7-foot microphone pickup — ideal for executive offices and smaller conference rooms with up to six participants

  • Resists interference from mobile phones and other wireless devices while delivering clear voice conferencing with no distractions

  • High-resolution display — enables robust call information and multi-language support

VOICE NETWORKS

Call us now on 01425 291669 for a free demonstration of Ring Central (tm)

We truly care about our customers, our service and our products.

We Are Local

EXPERT DATA & VOICE ENGINEERS COVERING THE ISLE OF WIGHT & THE SOUTH OF ENGLAND

isleofwightmap


We cover the entire UK but can offer a same day repair service across The Isle of Wight

Alverstone Arreton Bembridge Binstead Blackgang Blackwater Bonchurch Brighstone Brook Calbourne Carisbrooke Chale Chillerton Cranmore Fishbourne Freshwater Gatcombe Godshill Gurnard Havenstreet Lake Luccombe Merstone Nettlestone Newbridge Newchurch Newtown Ningwood Niton Northwood Porchfield Rookley Seaview Shalfleet Shorwell St Helens St Lawrence Totland Whippingham Whitwell Winford Wootton and Wootton Bridge Wroxall Yaverland

Call 01425 291669 and book a FREE site visit today.

We are so confident that you will be 100% happy with the service you receive from us, that we provide a
No Quibble Guarantee plus a Lifetime Warranty on all installation materials used.

We also provide a FREE one-to-one consultancy service and will use all of our professional skills and 30+ Years experience to design the very best network structure to compliment your business.