Technical Support
THIS IS SIMPLY I.T AS IT SHOULD BE
Disillusioned with the technical jargon and high costs associated with traditional I.T infastructure maintenance and legacy P.C. support desk services, ZERO42 created a brand new support platform which we now offer to businesses large and small.
Technical support has EVOLVED
Waiting hours, days or weeks for a technician to show up is so last century. You choose what works for you; only pay for what you use; let us take care of the rest with three easy plans to pick from and 24/7/365 on-demand assistance; we are always here when you need us.
Most Popular
Remote Support
Remote support is perfect for when you run into problems with a connected device and don’t know how to sort it without a little extra help.
Unlike everyone else, ZERO42 does not charge for simple ad-hoc remote support tasks, preferring instead to rely on an honesty box system (yes, really). You contact us; we fix the issue, and you decide how much you would like to pay.
On-Premises Support
Designed for smaller businesses and those without in-house I.T personnel. If we can not resolve an issue remotely, one of our friendly technicians will happily visit and investigate.
We carry a vast stock of computer, telecoms, and network components and will often resolve problems in under an hour.
We prefer to repair rather than replace right down to individual circuit board components, even sub-miniature surface mounted devices.
Scheduled Support
Ideal for when you know in advance about moves or changes to your computer systems, telecoms & network devices or when planning additions to your working environment.
Just tell us what you are hoping to achieve and what level of support you require, and we will provide a no-obligation quote for the work. ZERO42 are flexible, too, so we will quickly adapt and find solutions if things don’t go strictly to plan.
PC Plus
Everything a small team needs.
- Up to 10x Desktop / Laptop PC's'
- Windows or Linux OS
- 1x Microsoft or Linux Server
- 1x Hub / Router
- Monthly
Checkup - Annual On-Site
Maintenance - Unlimited
Remote Support
Teams
For growing businesses.
- Up to 40x Desktop / Laptop PC's'
- Windows or Linux OS
- 2x Microsoft or Linux Server
- 2x Hub / Router
- 2x WiFi access points
- Weekly
Checkup - Annual On-Site
Maintenance - Unlimited
Remote Support
Subject to terms & conditions.
Need some help with your telecoms just call the experts
* Advice is always free
0800 640 6042
We supply, install, repair & service a wide range of I.T equipment.
- Desktop Computers
- Laptops & Notebooks
- Tablets
- Wall boards
- Monitors
- Office Printers
- Computer Components and Upgrades
- File Servers
- Network Storage [NAS]
- Disk Arrays [RAID] & iSCSI Arrays
- Firewalls
- Rack & Cloud Servers
- Print Servers
- Thin & Zero Client Terminals
- All Microsoft Products
- All AWS Products
- Most Apple Products
- Thin & Zero Client Management Systems
- Software Updates & Installation
- New & Refurbished Hardware
- Computer Peripherals & Accessories
ZERO42 can deliver scalable, highly secure Zero-clients PLUS fully managed cloud-based computing solutions.
See full details here- Category 5e,6,6a,7,8 Structured Cabling
- Fibre Optical Splicing
- Wifi Access Points
- Hubs, Routers & Transmission Equipment
- Data Switches & Hardware Firewalls
- 19" Racking Systems
- Rack Mounted Hardware
- Rack Mounted Accessories
- Uninterruptable power supplies [UPS]
- Air Handling Systems
- Moves, Changes & System Relocation
- Complete Comms Room Services
- Fault Finding
- Network Certification
- Insurance Claims & Pre-sale surveys
ZERO42 design, install and maintain complete comms room solutions and all types of data networks, large and small
See full details here- Traditional PABX/PBX
- VoIP & Cloud Telecoms
- BT cabling
- 2,4 & 6 wire networks
- Overhead cabling
- Moves, Changes & Fault Finding
- Nortel
- Panasonic
- Avaya
- Samsung
- LG
- Most other analogue & digital systems
- Voice Mail & IVR
- Call Recording
- Management Reporting
- New & Used Systems
- Handsets, Headsets & Accessories
- Insurance Claims & Pre-sale surveys
ZERO42 can supply a brand new, fully managed, work from anywhere VoIP Cloud-based telecoms system.
See full details here
We adopt legacy I.T systems
We may not have supplied or installed your current I.T. Still, we often adopt complete systems and provide a reliable one-stop solution for all maintenance and support.
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01.Quick On-Site visit
You contact us; we arrange a site visit to evaluate the state of your complete I.T landscape, including the quality of the building's cabling infastructure, age of all hardware, software update schedules and learn of any problems or network bottlenecks etc
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02. Planning
Our technical engineers will then draw up a maintenance plan and allocate time for any remedial work, such as outstanding repairs to faulty equipment, software upgrades or damaged cabling.
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03. Budget
We tell you how much the annual maintenance plan will be; you can pay it in one go or choose to pay us each month or even weekly if that suits your budget better.
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04. Maintenance
Our engineers will carry out any remedial work identified because the work is already included in our schedule; all additional maintenance is already covered, so there is nothing more to pay.
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05. Done
Just sit back and relax, knowing that your entire I.T system is 100% covered: all Maintenance, All Repairs, and All Upgrades, including unlimited callouts, unlimited remote support and access to our 24/7/365 dedicated helpline.
We've used Michael and his engineering team since 1995 for our telephone systems and data networks. Always professional, always great value.
Our customers love us, and you will too. Highest quality products , competitive pricing and great service. What more could you possibly want?